Lensio Shopify App Privacy Policy

Lensio Privacy Policy

Lensio “the App” provides contact lens prescription verification services “the Service” to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account, such as your store name, your order data, and your customer information.

Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App: information about you and others who may access the App on behalf of your store, such as your name, address, email address, phone number, and billing information, customer summitted contact lens prescription data.

We collect personal information directly from the relevant individual, through your Shopify account, or through their own user submitted data.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App and verify your customers’ contact lens prescriptions. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.

Sharing Your Personal Information

Per the US Fairness to Contact Lens Consumers Act, we will share your store information and your customer information with their prescribing eye doctor in order to verify that their order matches their contact lens prescription.

We will also share your store information, customer information, order information, and verification data with the Federal Trade Commission in the event you or we are served with a Civil Investigative Decree compelling us to share the information in order for the FTC to determine if you are complying with the USFCLCA.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Data Retention: When you place an order through the Site, we will maintain your Order Information for our records for a period of 3 to 10 years. The FTC’s Contact Lens Rule requires that all verification related data be stored for at least three years, however several states require data storage for at least 10 years. Such data cannot be deleted since it is required to be kept by law.

Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at alec@lensio.co or by mail using the details provided below:

Lensio
2222 Ponce de Leon Blvd
Floor 3
Coral Gables, FL 33134